Manages operations and all programs of division. Evaluates the need and effectiveness of all programs and services. Creates new systems and processes to enhance efficiency and increase effectiveness.

Directs the preparation, justification, and administration of budget. Ensures adequate fiscal controls are in place.

Oversees all human resource activities. Selects, trains, directs, and evaluates employee performance. Provides and ensures ongoing coaching and employee development.

Develops and implements policies and procedures necessary for the effective management and operation of the agency.

Directs special projects, events, and programming.

Presents on short-term/long-term plans and reports on status of operations. Presents and justifies proposed ordinances and other recommendations to Mayor, County Council and the public.

Develops and maintains community, government, client, and business partnerships.

Negotiates and implements inter-local agreements with other political entities. Develops cooperative relationships with various local, state and federal organizations.

Oversees all grant revenues.Develops and implements strategies to meet revenue projections, generate new revenue sources, and reduce costs of services while maintaining high quality services.

Developed performance management program and employee recognition program.

Directs emergency response plans and procedures. Directs ESF-11 response (animal/agriculture) for all county and state-wide emergencies.

Oversees capital expenditures and project timelines.

Responsible for handling customer inquiries and negotiating positive resolutions.

Mediates employee relations including discipline, grievance hearings, and employee counseling.

Manages inventory, ordering supplies, controlled assets, purchasing, payroll, and personnel records.

Strategic planning and management of division.

Administers, supervises or coordinates grants, requests for proposals (RFP), bids and negotiates contracts.

Represents division at County Council and contracted city meetings.

Represents division with media, non-profit, and community partnerships.

Administrator, Mayor Operations                                                                                  

Supervised staff, internship positions, and volunteers.Selects, trains, directs, and evaluates performance. Provides and ensures ongoing coaching and employee development.

Responsible for purchasing, budgeting and fiscal data collection.

Coordinated projects and programs.Evaluated the need and effectiveness of all programs and services. Creates new systems and processes to enhance efficiency and increase effectiveness.

Managed special events, trainings, committees and forums.

Responsible for Mayor Operations records, contracts, and personnel data.Ensures collection, tracking, reporting of data.

Administers department contracts and inter-local agreements.

Develops committees and relationships with various organizations and groups.

Responsible for handling customer/citizen inquiries and negotiating resolutions.

Developed emergency response plan and supervises special projects.Emergency management certified.

Managed department technology, trainings and records.

Designed, developed, and created multimedia presentations and marketing material.

Created presentations for proposed recommendations to the Mayor, Council, and public.

Public Information Officer for emergency response.

Managed social media and acted as liaison for information to the media, public, and other entities.

human resource activities. Selects, trains, directs, and evaluates employee performance. Provides and ensures ongoing coaching and employee development.  Supervised over 70 full, part-time, seasonal, and contracted positions.  Ensured recruitment, training, and retention of employees. 

Developed and implemented policies and procedures necessary for the effective management and operations.

Evaluated the need and effectiveness of all programs and services. Creates new systems and processes to enhance efficiency and increase effectiveness and revenues.

Directed the preparation, justification, and administration of budget. Ensures adequate fiscal controls are in place. $4 million operational budget with annual revenues of over $10 million.

Developed and implemented strategies to meet revenue projections, generate new revenue sources, and reduce costs of services while maintaining high quality.Maintained low CPC (cost per customer) and high per cap.

Negotiated and implemented contracts with vendors, contractors, leasing agents.Developed cooperative relationships with various local, state and federal organizations.

Presented and justified statistics, policies, and other recommendations at annual conference to vendors, movie retailers, board members, executives, and other stakeholders.

Acted as liaison in providing information to the media, public, and other entities.

Supervised special projects, programming, and promotions.

Developed, maintained, and monitored community partnerships.

Responsible for handling customer inquiries and negotiating resolutions.

Supervised daily operations including cash handling, safe and petty cash fund, customer service, building operations and maintenance, grounds maintenance and lease negotiations, positional staffing, security, and financial reporting.

Managed inventory, ordering supplies, controlled assets, purchasing, payroll, and personnel records.

Directed employee trainings, contests, retreats and incentive programs.

Oversaw construction and remodel projects.